Refund Policy

At PopMora, your satisfaction is our priority. If you're not 100% happy with your order, we're here to make it right.

✅ 30-Day Money-Back Guarantee

You have 30 days from the date of delivery to request a return or refund. No stress, no hassle.

📦 Eligibility for Refunds

To qualify for a refund:

  • Your item must be in original condition (unused, undamaged, with packaging).

  • Refund requests must be made within 30 days of delivery.

  • Items marked final sale or non-returnable are excluded unless defective.

💥 Damaged or Incorrect Items?

We’ll fix it. If your item arrives damaged, defective, or not as described, email us at support@popmora.com with:

  1. Your order number

  2. A photo or video of the issue

We’ll send a replacement or issue a full refund—your choice.

🔁 How to Start a Return

  1. Email support@popmora.com with your order number and reason for return.

  2. We’ll review your request and send return instructions (if eligible).

  3. Once we receive and inspect your item, we’ll process your refund to your original payment method.

🚚 Return Shipping

  • Return shipping costs are the customer’s responsibility (unless the item is damaged or incorrect).

  • We recommend using a trackable shipping method.

💳 Refund Timing

  • Refunds are processed within 3–7 business days after we receive your return.

  • Depending on your bank, it may take additional time for the funds to appear.

✉️ Need Help?

Questions or concerns? Contact us anytime at support@popmora.com — we’re happy to help!