FAQ
Got questions? We've got answers. Here's everything you need to know before (or after) placing your order with PopMora™.
🛍 Orders & Shipping
When will my order ship?
Most orders are processed within 24–72 hours (Monday–Friday). You'll receive a confirmation email with tracking details once your package is on its way.
How long does shipping take?
Shipping times vary by location, but most orders arrive in 7–15 business days. Some high-demand or made-to-order items may take slightly longer — we’ll always keep you updated.
Where do you ship from?
We work with global suppliers and fulfillment partners, including U.S., EU, and Asia-based warehouses, to get your items to you as quickly as possible.
Can I change or cancel my order?
Orders are processed quickly, so we may not be able to make changes once submitted. Email us ASAP at support@popmora.com and we’ll do our best to help.
📦 Tracking & Delivery
Where's my tracking info?
Tracking details are emailed once your item ships. You can also check your order status anytime on our Track Your Order page.
My tracking says “delivered” but I haven’t received it.
Check your mailbox, front door, neighbors, or building manager first. Still no luck? Email us with your order number and we’ll investigate right away.
💸 Returns & Refunds
Do you accept returns?
Yes! We offer a 30-day money-back guarantee. If you’re not satisfied, email support@popmora.com with your order number and reason for return.
What if my item is damaged or defective?
We’ve got you covered. Send a photo of the issue to support@popmora.com and we’ll make it right — fast.
💳 Payments & Security
Is my payment secure?
Absolutely. We use encrypted checkout and secure processors like Stripe and PayPal. Your information is protected end-to-end.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
🎁 Gifting & Product Info
Is this a good gift?
Yes — most of our products are packaged securely and arrive gift-ready. PopMora products make great gifts for anime lovers, collectors, and fans of all ages.
Does the Goku LED figure really float?
It does! The magnetic beam levitates between Goku and the base. No wires or visible supports — just clean, floating energy.
🤝 Need More Help?
Our support team is real, friendly, and ready to help.
📧 Email: support@popmora.com
⏰ Response time: Usually within 24–48 hours (Mon–Fri)